The changing face of recruitment

Having acted swiftly to introduce new online application and consultation process in the light of the COVID-19 pandemic and lockdown regulations, ACS Recruitment has been invited to take part in a webinar on home working.

The webinar, on 3 June, has been organised by the University of Northampton, and will focus on the measures that can be put in place to adapt to the changes lockdown has forced upon us and how they might inform future work practices.

Chris Wright, Sales & Operations Director at ACS Recruitment, which covers Northamptonshire and Milton Keynes, said: “We asked our CRM provider to develop a full registration process online so our candidates and potential work seekers were able to complete applications from the comfort of their own homes. Completed applications were then followed up with a virtual interview, over a variety of web-based platforms.

“One client in particular has embraced the current situation and we have been recruiting over 200 customer service advisors, 100 of which will be home working across a seven-day working pattern covering 12 hours a day.

“This has proven a real success story - the client has embraced the need to recruit in a different way to normal and has entrusted us to recruit a skill set that previously would never have been discussed.

“With the technology available it’s easier than ever to offer flexible and innovative ways of working that enable businesses to be less rigid with their working hours if possible. We should not allow this to dictate what we do. Let’s ensure we think differently and get ahead of it now.”

To register for the webinar, at 12.30 on Wednesday 3 June, contact Charlotte Patrick at