centre:mk has been shortlisted for the first ever Re:spect award – celebrating accessibility in placemaking at the Revo Gold Awards in December. The shortlisting recognises centre:mk’s ongoing programme aimed at ensuring the highest standards of customer experience for disabled guests.
This programme has a whole host of activity including Purple Tuesday, which this year was again delivered in conjunction with disability organisation Purple. The centre welcomed representatives from different disability groups, as well as Dogs for Good, who brought their assistance dogs to experience shopping at centre:mk and trying out the facilities available.
Added to this, centre:mk is one of the only Changing Places changing room locations in Milton Keynes, the quiet shopping hours held twice weekly, an ongoing training programme for staff to be able to assist guests with both seen and unseen disabilities and centre:mk introducing the new ‘Sunflower Lanyard’ scheme designed to help guests with a need for additional support when shopping. It works by offering a sunflower patterned lanyard to individuals who have a hidden disability, in order for centre staff and retailers to identify them and understand that they might need some additional assistance as they shop. The lanyards are available free of charge from the Guest Services desk and have proved to be very popular so far.
Kevin Duffy, centre:mk Director, said: “Our work with the disabled community fits with our “Open to all” strategy, our ongoing programme to make the shopping experience at centre:mk more supportive and comfortable for people with disabilities. We are always looking for more ways to make guests to the centre feel welcome and cared for and strive to deliver the best customer service for every guest who visits.”
centre:mk is one of the top 10 shopping destinations in the UK, located 30 minutes from London, attracting around 24 million guest visits each year.
for more information visit www.centremk.com