This year the Duston branch of estate agency Jackson Grundy celebrated 25 years since opening its doors.
Thanks to a great team and fantastic reputation that has built up over the years, the business is thriving. Jackson Grundy now has 60 members of staff and 11 agency branches across Northamptonshire.
One of the reasons for the company’s success is that it makes sure that each of the sites – which are located in Duston, Northampton town centre, Moulton, Daventry, Abington, Kingsthorpe, Weston Favell, Kingsley and Long Buckby – is run by an experienced manager who knows the area well.
Jody Rust, Branch Manager and Mortgage Consultant at Jackson Grundy’s Duston branch is a prime example of this. Jody lives in Duston and firmly believes this helps him to do his job – he can advise would-be buyers on schools in the area, the best places to eat and what there is to do with the family. Jody has been with Jackson Grundy for ten years, working in the Duston branch for the last two of those. Despite being an avid Tottenham Hotspur fan – working in a company full of Arsenal supporters! - Jody was born and bred in Northampton and has lived in Duston for eight years.
Jody is supported by his colleagues Joe and Gen who have both lived in Duston all their lives. Joe has been with the company for around six years and Gen for five. Together, they help buyers and vendors to sell and purchase homes in the Duston area.
“A typical day starts with a team meeting,” reveals Jody. “We review the previous day’s appointments and look at what appointments are booked in for the day ahead. As I have a dual role, my appointments could be viewings or mortgage appointments. The rest of the day is then generally taken up with a combination of viewings, valuations and reporting back to vendors on the progress of their house sale.”
Jody has built up a good rapport with customers, as have Joe and Gen, and clients past and present often pop in to see the team when they are passing.
“We have a settled team here at Duston. It is a completely different culture to places I have worked in previously. Jackson Grundy doesn’t believe in being ‘pushy’ and customers are informed at every step of the process. This is why we have a reputation for being honest and doing what we say we will. The best form of advertising is recommendation, so customer feedback is hugely important to us. In fact, we are proud to have almost 600 five-star ratings on the review site Feefo, which is completely independent customer feedback.”
As well as looking after its customers, the Duston branch also supports its community through a wide range of sponsorships that take place each year in and around Duston. These include being a Club Partner at Northampton Town Football Club, school folder sponsor at Duston School, Summer Fayre sponsor at Duston Eldean Primary School and many more.
“I was once asked what three words my customers would use to describe me,” says Jody. “I don’t need to guess because I have been told through feedback. Our customers see me – and our whole team – as honest, approachable and helpful and that will never change.”
Jackson Grundy’s Duston branch is situated on Main Road. To contact the team, call 01604 755757 or just pop in.