James and James Fulfilment has secured an £11 million investment from mid-market private equity investor LDC, part of Lloyds Banking Group, to further enhance its market-leading, software-enabled e-fulfilment proposition.
James and James provides online order fulfilment to e-retailers, storing products, packing and shipping orders, and handling any returns. This enables clients to increase order volumes, enhance customer experience, and improve stock and inventory management. The business supports its clients from its operating bases in the UK, USA and New Zealand.
Through its award-winning cloud-based software platform, ControlPort, James and James’s clients can fulfil orders from multiple channels and countries in one place and also provide live order tracking. In addition, clients benefit from data-rich reporting on inventory and SKU performance – insights that help business owners run and grow their businesses more effectively.
In the last three years, revenue at James and James has grown by 50% per annum to £17.4 million, and the firm currently employs more than 100 people worldwide. LDC is partnering with the management team led by Founder and CEO James Hyde, COO Neil Sant and CFO Simon Lisser. LDC’s investment will support the management team to invest in a new larger UK fulfilment centre, further enhance its technology proposition, and expand the business’ client service and commercial functions.
James Hyde, Co-Founder of James and James Fulfilment, said: “James and I created the business to challenge the industry and create technology-led solutions which are fit for today’s rapidly-evolving online retail market. The logistics industry has generally been behind in its adoption of technology, but the demand for more modern systems is greater than ever.
“Over the last few years, we’ve been on a strong growth trajectory and are investing more than ever in our in-house fulfilment platform. With LDC’s experience in the tech space and confidence in our business plan, they will be a great partner to help us deliver even more value to even more brands and retailers.”
ControlPort won the Queen’s Award for Enterprise in the field of Innovation.
James and James Fulfilment was advised by HMT. LDC was advised by Grant Thornton, PMSI (Commercial), Crowe (Financial), Silxo (IT) and Osborne Clarke (Legal).