Supporting our local community during the coronavirus pandemic

As Area Director of our Northampton and Milton Keynes stores, it has been overwhelming to see how our community has pulled together to keep each other safe in these unprecedented circumstances.

Along with the rest of the country, we are following all government guidance on social distancing to help to limit the spread of coronavirus whilst working hard to maintain essential banking services for our communities, at a time when many of our colleagues have also had to self-isolate or have fallen ill. To do this, we’ve adjusted our store and call centre opening hours, as we strive to continue to deliver the great customer service we’re known for.

We’re doing everything we can to make sure our customers can still do their banking easily and safely. Here are a few things that you can do to help make this happen:

- Use our app or online banking

- Call our contact centre if you have an urgent question or problem and, for anything else, give your relationship manager a call

- Avoid visiting our stores unless it’s absolutely necessary

We understand it’s a particularly difficult time for businesses and appreciate that every situation will be different, so we’ll work together with our customers on an individual basis to find a solution that best meets their financial needs. We are committed to being a patient creditor for those who borrow from us. As an accredited lender with the British Business Bank it is our intention to use the Coronavirus Business Interruption Loan Scheme as widely as we can to support our SME customers, and we’ve submitted an accreditation application to participate in the Bounce Back Loan Scheme. We’ve also waived overdraft fees for now and introduced mortgage payment holidays for those who have been impacted financially as a result of coronavirus.

As a community bank, we want to be able to support our local residents with more than just banking, which is why we are proud to have volunteered to support Northampton Council and the British Red Cross in distributing more than 30,000 leaflets, raising awareness around coronavirus and the support that they are offering to people in this time. The team in Milton Keynes have also been collecting donations for local food banks to support those residents who are struggling through this difficult time, and individuals have been giving up their time to volunteer for Age UK to deliver food shopping and prescriptions to our most vulnerable in society.

Every colleague at Metro Bank is given a ‘Day to Amaze’, a day each year volunteering locally when they’d ordinarily be working. We’ve extended this to five days during this unusual time, so our colleagues can offer even more help locally.

Lastly, I want to say thank you to all of our customers for their patience and resilience at this time. 

If you have any questions, please do not hesitate to get in touch with me at

Kerry Reynolds, Area Director for Milton Keynes and Northampton
Kerry Reynolds, Area Director for Milton Keynes and Northampton