Do you have the right comms partner for 2020?

A new year is often seen as a new beginning, a chance to hit the ground running with a renewed focus and more strategic approach. It can also be a good time to review suppliers and make sure they are still working for your business.

Simon Dixon, Director at Totally Converged Solutions, a telecommunications company in Milton Keynes, explains: “In business we often get so caught up in the day-to-day servicing of clients or the selling of products that supplier agreements are just left to run on and on. A new year, or December if you can, is a great time to review existing contracts and see if they are still meeting your requirements, which can change as your

business evolves.

“Telecommunications is an area of business that can’t help but change over time as technology advances. In recent years we have seen the rise of remote working and the introduction of smartphones, tablets and apps for business. This means that the way we communicate with our colleagues and customers and do business on the go has changed and organisations have to ensure they have the solutions they need to enable them to not only do their jobs well, but keep up with – and stay ahead of – the competition.”

Totally Converged Solutions was established in Milton Keynes in 2009 by Simon and his co-director Andrew Thomas after they both worked in the corporate telecommunications market. The company now has a team of ten and is one of the UK’s leading independent suppliers of B2B telephony and related IT products. Initially only providing mobile phones to businesses, Totally Converged Solutions now offers hosted telephone lines, business broadband, cloud solutions and IOT (internet of things), which is a system of interrelated devices. The company specialises in providing scalable solutions that grow with a business.

Here are Simon’s tips for things to consider when looking for a telecommunications partner in 2020:

Product offering

Do some research and get to know what products you want and need for your business and why. Ask your potential provider for their thoughts but don’t be swayed into signing up for something that won’t work for you. If they suggest an alternative product or solution, remember your ‘why’ and ask if this will do the job you want it to. Have they truly listened to your needs? It is completely plausible that they can suggest an alternative you were unaware of that could work better for you but make sure you ask questions and tell them what you need it to do to be sure.


Do you need your products or solutions to talk to each other? Do your phones need to link to your CRM system? Or perhaps you need work smartphones to link to your server or email provider? Cloud-based solutions that integrate can save you time and increase productivity. Can your provider set these up for you?


This is a big one. Can your telecommunications partner ensure that your data will be safe? What steps can they take to protect your remote working servers or cloud-based solutions against hackers? You need to ask the questions and be satisfied with the responses.

Training and after care

Will your telecoms partner offer training on any new systems to prevent them from being used incorrectly? What happens if things go wrong? Will they be there to help?

Relationship and trust

Will your telecoms partner take the time to get to know your business and how it works and be able to offer bespoke advice? Have you looked at reviews and industry reports?

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