Claims support when you need it most

A catastrophic loss can be complex to navigate and could easily place a business in crisis. Managing cash flow is critically important for any business but more so following a significant claim. 

Arranging interim payments quickly from insurers to allow you to meet the expectations of customers, suppliers and stakeholders is a vital aspect of business recovery.  At Towergate Insurance Brokers, we blend four key services to support clients through such challenging circumstances to expedite the settlement of insurance claims thus easing cash flow and ensuring business survival;

- Tailoring your insurance cover to meet the needs of your business – ensuring the programme responds quickly and effectively

- Direct links to insurer claims relationship managers

- Full in-house claims service 

- The support of a Towergate Assist insurance policy (for claims over £5,000)

Following a claim, your business may need to;

- Arrange temporary premises and equipment to enable trade to continue

- Arrange interim payments from insurers to maintain business cash flow 

- Review accounts to prepare and formulate your business interruption claim 

- Co-ordinate builders, surveyors, repairs and decorators as required 

- Negotiate the best possible settlement 

Towergate Assist, alongside our broking services offers all the of above and we have supported many of our clients through the often difficult and complex process of making an insurance claim.

The application of this was recently demonstrated: Following a period of torrential rain, the ground floor of a rented property was flooded with 30cm of rainwater; a nightmare scenario for both the landlord and tenant. The landlord had Towergate Assist as part of her property insurance policy. The landlord called Towergate Insurance, who promptly notified Towergate Assist. An adjuster was on site within hours of the call. The insured was delighted with the speed of response and the level of support and advice she received at such a traumatic time. The tenant was relocated to a hotel, the water level subsided and the drying out process began. Apart from organising the clean-up operation and repairs, the adjuster was able to liaise with the insurance company to agree the scope of works and the extent of the claim.

The claim was settled for the remedial work and loss of rent. The policyholder was impressed with the way the Towergate Assist adjuster oversaw the claims process to achieve a prompt authorisation of the repairs and speedy settlement of the claim.

An insurance claim can be a time-consuming, complex and a difficult process to navigate but a broker’s effective momentum driven claims service should help to mitigate the long-term impact of a catastrophic loss.


For further information visit www.towergate.com or contact the Northampton office on 01604 887300.

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The information contained in this bulletin is based on sources that we believe are reliable and should be understood as general risk management and insurance information only. It is not intended to be taken as advice with respect to any specific or individual situation and cannot be relied upon as such. 

Towergate Insurance Brokers is a trading name of Towergate Underwriting Group Limited. Registered in England No.4043759. Registered Address: 2 Minster Court, Mincing Lane, London EC3R 7PD. Authorised and regulated by the Financial Conduct Authority.