The competition was stiff and all five shortlisted entries selected in November were very strong. The judges were particularly impressed by the quality of the submission, the consistency of the company’s commitment to its customers, and a continued strong financial performance – especially against the backdrop of a very challenging 12 months dominated by the effects of Brexit and COVID-19.
The award was presented at a glitzy evening ceremony in front of around 400 people from the road transport sector in Birmingham on Thursday 9th December.
Accepting the award on behalf of everyone at Dawsongroup truck and trailer, Operations Director, Nick McGowan, commented:
“We’re all extremely proud that Dawsongroup truck and trailer has won the Commercial Motor ‘Customer Service Award’ again this year. To win it in two successive years is fantastic and a reflection of our ongoing commitment to our customers and all the hard work that everyone puts in every day to provide the best possible service. However, it’s particularly special this year, after what has been an unprecedented and very challenging time across the whole industry.”
