Zoho, a leading global technology company, has announced it will move from its Bletchley-based UK office to Milton Keynes in the first quarter of 2026 to create space for further investment in the team.
It comes as the company achieved 43% UK growth and tripled UK staff numbers in the past two years as part of its continued investment and commitment to its UK business.
Zoho’s strategy in the UK focuses around its Transnational Localism programme, designed to provide local teams with in-country expertise to local customers to support their digital transformation and business growth, as well as to help create self-reliant local communities and economies. The team’s expansion further builds its customer-facing employee-base, with roles spanning across sales, customer support and marketing.
The company will also open a UK data centre during the same quarter to enable customers to retain their data within UK boundaries only and to help continue delivery of AI-powered solutions to UK customers.
Zoho’s UK Managing Director, Sachin Agrawal comments, “In a constantly moving landscape impacted by geopolitical tensions and economic instability we are focusing deeply on enhancing the customer experience we provide to our UK customer base.
We understand the shift to customers wanting to host their data within the boundaries of the UK, which is particularly important in industries such as the public sector and financial services. Data privacy and protection continue to be at the core of our operations and is enhanced further with our new data centre.
Investment in our new office space enables us to continue to strengthen our growing team, ensuring that we not only deliver the best software solutions, but the best service and support from those with an excellent local knowledge of the market to our UK customers. The UK is our largest and longest served market in Europe, and our third largest globally with huge growth potential. We are committed to investing further to continue to deliver what our customers want and need.”
At Zoholics Birmingham, Zoho will announce it is adding to its solutions which help customers comply with local regulations. Zoho Books is now an HMRC-recognised software provider for MTD for ITSA, helping sole traders comply with local regulations. Zoho Books is already recognised by HMRC for VAT, and this latest recognition extends its compliance capabilities to cover the next phase of the UK’s Making Tax Digital (MTD) initiative. This phase of regulation requires income tax to be digitally recorded and filed for sole traders. From April 2026 this applies to those with qualifying income over £50,000 and from April 2027 for those with qualifying income over £30,000.
Zoho will also demonstrate some new AI capabilities available in the coming months to UK and European customers, including:
Zoho CRM Zia enhancements to enhance productivity, strategic effectiveness, customer and market intelligence, competitive positioning and customer experience including:
- Predictive Sales and Churn: Zia, Zoho’s AI assistant predicts deal win probabilities and customers most likely to churn to help sales and customer teams stay focussed on the right targets.
- GenAI powered content, insights and summaries to elevate business communication across the funnel and drive strategic decision making further.
- Zia-powered real-time sales anomaly identification to enable fast action to address sales drops or surges.
Zia Agents – self-sufficient, AI-powered bots delivering human experiences for business functions including sales, marketing and customer service:
- 100+ pre-built agents from Zia Agent Marketplace to help resolve business functional challenges in areas such as customer experience, warehouse management, events and logistics, employee experience, HR and finance.
- Zia-assisted agent builder where customers can use simple NLQ-based queries to build custom agents tailored to business needs.
- Customers can enable strict security measures for Zia Agents – configuring precise activities, training with appropriate knowledge relative to their function and setting up guardrails aligned with organisation policies.
In addition, Zoho will showcase the recently launched Ulaa Enterprise, an-enterprise ready version of its privacy-focused browser tailored specifically to the security and visibility needs of enterprise organisations.
Notable UK customer wins or accounts that have expanded significantly in the past year include:
- Sparex Limited, agricultural manufacturer providing parts and products to help tractor and farm machinery repair. Using Zoho One.
- Health Innovation Network South London, which helps connect the NHS, industry, academic, third sector and local organisations to drive innovation in patient care. Using Zoho One.
- Compass CHC, specialists in NHS continuing healthcare funding. Using Zoho One.
- Synertec Ltd, offering consultative document management services, capturing, transforming and delivering documents for hundreds of customers across various business sectors, especially healthcare and government. Using Zoho One.
- StudyIn, the world’s most trusted higher education specialists. Currently implementing Zoho One.
- Impact Foods Group Ltd, a market-leading school catering company focused on providing healthier food to children and promoting a positive food culture among pupils. Using Zoho One.
- Eastlight Homes, provider of social rent, affordable rent and shared ownership homes in various locations in Essex. Using Zoho CRM Plus.
Zoho has invested further into its UK partner network across the past year, seeing over a 100% growth in the number of premium partners in its ecosystem. Partners consist of resellers, implementation support, distributors and system integrators.
Zoho’s ongoing UK journey involves investing in and engaging with local economies and communities, and a drive to help support education around digitisation. Initiatives in the past year include:
- Continued sponsorship of Teddington Hockey Club to help promote health and fitness in children.
- Sponsorship of rugby club Sale FC.
- Sponsorship of basketball team MK Breakers.
- Zoho Books partnership with the Open University giving students access to the cloud-based accounting software to help them upskill with hands-on experience of industry tools.
- Guest lectures in undergraduate and post-graduate business AI-focused courses at Oxford University and Exeter University.
- Participation in House of Lords debate around AI’s role in business in the UK, bringing together industry experts, government and education.
- Participation in India Global Forum 2025, a UK series of events which offer a strategic vision on how the UK and India aim to lead global standards in bilateral cooperation.
- Active corporate membership with Tech UK, participating in industry panels and providing content to help create further digital education and to work with the organisation to help bridge the gap between the government and the technology sector.
- Active membership with Manchester Digital, which provides tech and support to digital businesses in Greater Manchester. Ran webinars, participated in events and provided content to help drive business digital knowledge.
- Active membership for MKFM (Milton Keynes), a local radio station which also runs business community events and networking sessions.
Zoho delivers innovative, AI-powered cloud software solutions to help its customers run their businesses, with 55+ apps in nearly every major business category, including sales, marketing, customer support, accounting and back-office operations, and an array of productivity and collaboration tools.
For more information about Zoho, head over to their website.
