• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to footer
  • Bedfordshire
  • Milton Keynes
  • Northamptonshire
  • Awards
  • Knowledge Hub
  • Contact Us
  • About Us
    • Sustainability
    • The Podcast
    • ATB TV
All Things Business

All Things Business

First For Local UK Business News

  • Education
  • Professional Services
    • Legal
    • Finance
    • Recruitment & HR
    • Creative Marketing
  • Property
  • Environment
    • Wellbeing
  • Industry
    • Industry
    • Manufacturing
    • Motors
    • Logistics
    • Technology
  • Events
    • Events
    • Food & Drink
    • Sport
  • News

Local technology company support mental health organisation throughout lockdown

News, Technology | August 31, 2020

Local technology company support mental health organisation throughout lockdown
PragmatiQ Solutions is a Microsoft Dynamics 365 Partner based in Milton Keynes, specialising in designing and developing Bespoke CRM systems and Custom Databases.

Throughout the COVID-19 pandemic, Arthur Ellis: Mental Health Support (AEMHS), a local mental health organisation, engaged with PragmatiQ to build a system to support them with unprecedented demand.

AEMHS, also based in Milton Keynes, found that once lockdown measures were put in place, they started to receive the same number of enquiries in a day as they normally would in a month. They recognised that additional support from their systems was required and chose to work with PragmatiQ Solutions, due to the firm’s capabilities in this area.

Jon Manning started Arthur Ellis in 2017, to build the UK’s most accessible mental health service. Having seen how severe the following statistics are, as well as suffering himself with a mental illness for 20 years without being able to access meaningful support, Jon knew things had to change.

Only 8% adults receive treatment for their mental health and only 3% of them receive psychological therapy.

Nationally, 75% of children and young people are unable to access support at all.

Since it was set up, AEMHS have made it their mission to see everyone within one week of referral to their service. The organisation now supports upwards of 300 people across MK from the ages of 5 to 91 and continues to grow. They are able to do this by working with their corporate partners to improve mental health across organisations, with revenues going towards the growth and development of their one-to-one service.

However, with unprecedented demand as a result of COVID-19, AEMHS quickly recognised their current processes would not be able to cope with the high demand. PragmatiQ Solutions were engaged and implemented a Custom Database to support the team, allowing AEMHS to deliver a high-quality service, to those in need.

Jon Manning Arthur Ellis: Mental Health Support

PragmatiQ Solutions worked with Arthur Ellis: Mental Health Support to understand the way in which they work, their current processes, and their future goals to grow the team and support more people across the country. From this, a Custom Database was designed, developed and implemented to give them structure around the key areas of the business, significantly reducing their response time.

Given the nature of the work, much of the information is captured throughout the support process. Previously, this meant it took two days to support a referral, which has improved to the point that someone in need can now be seen within two hours.

Jon Manning stressed the importance of having the right technology to support an organisation and ensure that the brand mission can be fulfilled: “Since the system has been built, our admin time has been significantly cut down, helping us to stick to our mission, even when we grow. Ultimately providing people with mental health and emotional support as quickly as possible.”

“Previously a referral took two days to process. With our new systems, we can now process a referral within two hours.”

Looking to the future

During lockdown, the AEMHS team has grown from 9 to 30 members and has begun working with businesses not just in the UK but in Europe too, and has been commissioned by GP’s surgeries to begin supporting local children and young people directly.

With the majority of the growth focused around the mentor team, it demonstrates the organisation’s plans to widen its support. Previous systems and processes have been restrictive, so, during the initial conversations, one of the key focuses for the project was to implement a solution which is fit for purpose not only now, but in the years to come.

PragmatiQ Solutions is delighted to be partnering with an organisation that plays such crucial role in supporting individuals who require help when they need it, not when a waiting list opens up.


If you, or someone you know, requires support from AEMHS, get in touch via info@arthurellismhs.com or visit the website www.arthurellismhs.com to find out more.

To find out how PragmatiQ Solutions can support your business, visit www.pragmatiqsolutions.co.uk, or email info@pragmatiqsolutions.co.uk.

Milton Keynes

Related stories

  • MPs celebrate city status announcement Milton Keynes
    May 20, 2022

    MPs celebrate city status announcement

    MPs Iain Stewart and Ben Everitt have shared their delight as Milton Keynes was finally officially awarded city status as part of…
  • centre:mk Milton Keynes
    May 17, 2022

    Centre:mk welcomes brand new Ted Baker store to Milton Keynes

    centre:mk are pleased to announce the addition of global lifestyle brand, Ted Baker, to their store line-up in Milton Keynes later this…
  • MK Gateway Milton Keynes
    May 10, 2022

    Taking centre stage at real estate forum

    On 17-19 May, the Socius team will join over 4,000 attendees in Leeds for the annual UKREiiF event, which connects people, places…

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Primary Sidebar

Stay up to date on All Things Business

Subscribe to our monthly newsletter to receive the latest business news.

Online Edition

Northamptonshire edition, click here
Milton Keynes edition, click here
Bedfordshire edition, click here

Most Read

  • Howes Percival A trio of new partners in East Mids among five senior promotions
  • East Hunsbury Primary School New Headteacher for East Hunsbury Primary School as tributes are paid to retiring Head after 21 years’ service
  • centre:mk Centre:mk welcomes brand new Ted Baker store to Milton Keynes
  • Windfall tax on energy companies: Chancellor and business secretary need to stand their ground against the windfall tax siren calls – MHA comments Windfall tax on energy companies: Chancellor and business secretary need to stand their ground against the windfall tax siren calls – MHA comments
  • Workplace Wellbeing Why It's So Important Workplace Wellbeing: Why it’s so important

Footer

REGIONS

Northamptonshire
Milton Keynes
Bedfordshire
 

COMPANY

About Us
Contact
Awards
Podcast
Knowledge Hub
Sustainability
Request A Copy

Northamptonshire Office

1 Queensbridge, Northampton
NN4 7BF
Tel: 01604 267677

Milton Keynes and Bedfordshire Office

The Pinnacle, 170 Midsummer Boulevard, Milton Keynes,
MK9 1BP
Tel: 01908 030688

London Office

25 Bedford Square
London
WC1B 3HH
Tel: 0208 1760176

Follow us on

  • Facebook
  • Instagram
  • LinkedIn
  • Twitter

All Things Business is a publication produced by All Things Management Ltd. Registered in England No. 9590677


Privacy Policy