ACS’s multi-service approach has delivered satisfied clients throughout. New case studies show longevity, complex projects and proudly supporting the NHS.
HARTING Ltd, preparing to celebrate 40 years of their UK operation, engaged ACS to carry out an office refurbishment. As an independent furniture dealer, ACS can utilise the best the market has to offer, and in this case it took five suppliers to find the right balance. A multi-phase plan allowed HARTING to carry on working in situ throughout the refurbishment, meaning there was no loss or downtime to their business.
Craig Lyons from ACS, said: “HARTING wanted to concentrate on staff wellbeing and were keen on things like sit-stand desks, breakout areas and planting that just made it a better
environment for everyone.”
Peter Hannon, MD of HARTING UK, said: “We knew what we wanted, but needed ACS’s assistance bringing it all together. We wanted a well-known local company that we knew and trusted, had experience, ACS were innovative, great to work with and trustworthy.”
During the same period sales, lettings and property management agency O’Riordan Bond refreshed the agency’s eight offices to modernise, provide a more informal feel for visitors, and to ensure all reflected company brand. ACS also provided a tailored telephony and technology system, helping O’Riordan Bond’s teams stay connected, access data in the office and remotely, and better serve its customers. The design provided desking, but also less formal flexible meeting areas, achieving more privacy for improved client engagement and delivering hot desking.
David Szreider, ACS Communications Sales Manager, said: “When meeting a client to discuss telephony and technology they rely on us, as experts, to deliver something that suits their needs, is relevant and within budget.
“We’ve upgraded the system, they have a modern, accessible system that maintains local numbering, is joined up and helpful when staff communicate collectively and access data.
“A managed service client, O’Riordan Bond have peace of mind that our engineers are on hand should they have any queries or problems.”
Simon Bond, Joint MD of O’Riordan Bond, said: “We were ACS’s first client 25 years ago. It’s a partnership based on trust. We know that we can tell them what we want and then allow them to go away and come back with an IT solution that works for us.”
The Harrogate and District NHS Foundation Trust employs over 4,000 people and provides care for individuals with a wide range of needs. A tender recently won by ACS through the Crown Commercial Services (CCS) framework took a new turn as the COVID-19 pandemic took hold. ACS’s winning bid centred on HP devices but the trust didn’t realise they had also guaranteed the firm’s best-in-class support and service. With rapidly changing requirements and a new home working dynamic, a re-designed brief was delivered, and revised strategy
Astronomically high demand meant implementation was the biggest lockdown challenge, but ACS’s buying power meant immediate access to the right devices. Stuart Wilson, IT Support Team Leader, said: “I would send through a request for certain teams, they’d arrive next day. I’ve never had a service provider like that before. The team were planning for about five business days’ delivery, but we were told, ‘no – it’ll be here tomorrow morning’!”
The CCS framework is part of the growth strategy at ACS, which is building a team to focus solely on procurement for the country’s vital public services.
To see the full case studies, visit www.acs365.co.uk