• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to footer
  • Bedfordshire
  • Milton Keynes
  • Northamptonshire
  • London
  • Awards
    • NBEA 2023 Gallery
    • NEA 2023 Gallery
  • Podcast
  • Contact Us
  • About Us
    • Knowledge Hub
    • Sustainability
    • ATB TV
ATB Logo

All Things Business

First For Local UK Business News

  • Education
  • Professional Services
    • Legal
    • Finance
    • Recruitment & HR
    • Creative Marketing
  • Property
  • Environment
    • Wellbeing
  • Industry
    • Industry
    • Manufacturing
    • Motors
    • Logistics
    • Technology
  • Events
    • Events
    • Food & Drink
    • Sport
  • News

Technology improves the work-from-home experience

News, Technology | February 1, 2021

Technology improves the work-from-home experience axil integrated services

Like many businesses in the county, Axil Integrated Services of Corby had to make some fundamental changes to its IT infrastructure as the nation went into lockdown and began working from home back in March 2020.

Since then, the company has leveraged technology that would not only allow the team to work productively from home, but that would also support further business growth.

Axil partnered with Electro-Comm back in 2018, when they guided the waste management provider towards a cloud-first strategy. Electro-Comm told Axil back in 2018 to make some changes and Axil were able to keeping going, thanks to this early IT advice.

“We required a range of internet and IT services,”

said Edward Pigg, managing director at Axil.

“Our brief to Electro-Comm was to help us take advantage of any IT that would help support growth, and that would be capable of a rapid ramp-up in line with the company’s future growth plans.”

Having helped Axil build a CRM platform in Azure, Electro-Comm then utilised Office 365 for the rest of the business – including email; SharePoint document store, online forms and workflow; and Microsoft Teams for internal communications.

Using the Microsoft suite of software allowed Axil’s team to focus on delivering exceptional value to its existing customers, safe in the knowledge that the back office was capable of growth and flexibility.

Axil also moved all office phone communication into a hosted phone system powered by Gamma Internet, allowing the team to easily route calls across office locations or to mobiles. Users also have access to a ‘softphone’ client which allows them to make, answer and re-route calls from their computer.

“What this really allowed was a swift transition to more flexible working patterns without distracting management at a time when Axil’s customers were in real need of our services,”

added Edward.

“At the time when many companies became unavailable to their customers, Axil provided a seamless move to home-working for customer service staff, who could carry on helping our customers during this difficult time. The move was imperceptible to Axil’s customers or supply partners. At the same time, part of the software recommended included sentiment tracking, so Axil were able to see that customer service satisfaction increased during the lockdown.”

Like so many companies across the UK, Axil is now delivering sales wins though Teams, resulting in some significant new contracts, including a major partnership with the firm behind London’s famous black taxi cabs.

Axil is now working with Electro-Comm on the next stage – voice within Microsoft Teams.

“Now that our users have become accustomed to the layout within Teams, we see moving voice technology to the desktop and mobile users as the next progression.”

Axil Integrated Services works with some of the UK’s biggest household names, providing them with a total waste management solution.

For more information, visit this link.

Northamptonshire

Related stories

  • st andrews healthcare Northamptonshire
    November 29, 2023

    Patient who embraced art as part of their mental health journey to showcase work at annual festive event

    Art therapy “can change lives” when it comes to helping some people process trauma because they might not always have the words…
  • momento exclusives - make a wish Northamptonshire
    November 29, 2023

    F1 Authentics® launches Charity Auction in aid of Make A Wish ® International

    Make-A-Wish International, “A Charity supported by F1®” are celebrating their collaboration with Formula 1®with a special memorabilia auction to raise funds for…
  • Northamptonshire
    November 28, 2023

    Delapré Abbey confirms Christmas programme as site’s transformation into a winter wonderland gets underway

    The return of  the Winter Light Trail, a new Santa’s grotto, festive workshops and afternoon tea with elves – just a few…

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Primary Sidebar

Stay up to date on All Things Business

Get the latest business round ups, stories and podcast episodes delivered straight to your inbox.

LISTEN NOW
Podcast Episode 42 I Awards Round Up
LISTEN NOW
Podcast Episode 41 I Our Big Week
LISTEN NOW
Podcast Episode 40 | Eamonn Holmes
previous arrow
next arrow
Slider

Online Edition

Northamptonshire edition, click here
Milton Keynes edition, click here
London edition, click here

Most Read

  • Peli BioThermal Award Success
  • Northampton Woman’s Cancer Battle Inspires Fitness Challenge To Help Raise Thousands For New Charity
  • Pallets of Hope campaign funds £27,500 worth of Christmas essentials for Northamptonshire communities facing hardship
  • Silverstone Museum Announces Appointment of New Trustees
  • Make the most of winter in Northamptonshire

Footer

REGIONS

Northamptonshire
Milton Keynes
Bedfordshire
 

COMPANY

About Us
Contact
Awards
Podcast
Knowledge Hub
Sustainability
Request A Copy

Northamptonshire Office

1 Queensbridge, Northampton,
NN4 7BF
Tel: 01604 250 900

Milton Keynes Office

The Pinnacle, 170 Midsummer Boulevard, Milton Keynes,
MK9 1BP
Tel: 01908 030 480

London Office

25 Bedford Square
London
WC1B 3HH
Tel: 0208 176 0176

Follow us on

  • Facebook
  • Instagram
  • LinkedIn
  • Twitter

All Things Business is a publication produced by Augmented Group. Registered in England No. 4904401 | Privacy Policy