When you are an established, successful firm of solicitors like Geoffrey Leaver, building strong relationships is a crucial business element. This Milton Keynes-based law firm prioritise putting clients at ease and offer a friendly, down-to-earth service. This approach has enabled Geoffrey Leaver to build an enviable reputation both in MK and beyond. Their 40-plus-strong team understand that being accessible, responsive and proactive in keeping clients up to date is what’s most important.
Therefore, it makes sense that Geoffrey Leaver would expect the same commitment level when looking for a service provider. Choosing the right supplier is often tricky and can depend on many factors: budget, recommendations and specific requirements, to name but a few. But when choosing a provider of business-critical services, such as telecommunications, this decision is even more significant. Whether it be internet connectivity or a telephony solution, we are all so heavily reliant on telecoms these days that savvy businesses prioritise the value of the after-sales service over and above the more common decision-making factors, such as price.
Boxx Communications, the Milton Keynes telecommunications specialists, pride themselves on building partnerships with their clients rather than merely acting as a service provider. A reliable team supports the award-winning telephony and internet connectivity solutions, and their unrivalled reputation in the industry results from hard work and dedication.
When customers pick up the phone to Boxx, they know who will answer their call. More importantly, they feel confident that the person will help them without being transferred between large departments. Additionally, their account manager and the service delivery team at Boxx understand their customers’ businesses and what factors are important.
Geoffrey Leaver is renowned for being approachable and accessible, so it made sense that they wanted to work with a delivery partner with similar values. In the same way that Geoffrey Leaver understand the law can be complicated yet makes sure that their legal advice is never difficult to understand, Boxx ensure that telecommunications solutions are simple to implement, manage, and see results. Not just at the point of installation but for the entire customer lifecycle.
The relationship between Boxx and Geoffrey Leaver was initiated through the local business community and networking events due to their shared interest in reputational excellence and offering impeccable service. Understanding that Boxx could deliver an increased level of support gave Geoffrey Leaver the confidence to embark on their digital transformation journey and deploy a new, modern telephony solution in 2020.
Richard Millard, Managing Partner at Geoffrey Leaver, said: “We came to Boxx relatively uneducated about telephones but were never made to feel as though we were talking nonsense. Boxx reassured us that no question was a stupid question and always talked to us using terminology that we understand. It is clear that Boxx takes a pragmatic approach and are committed to working with us.”
Upgrading the phone system was not without challenges along the way. The installation took place during the COVID restrictions of last summer, which meant that some training elements had to be delivered remotely.
Boxx had to liaise between multiple third parties, including Geoffrey Leaver’s outsourced IT support company, incumbent telephony supplier and internet services provider.
Boxx’s approach matches the importance Geoffrey Leaver place on being proactive and believe that the service provided has been fantastic. Richard continued: “We’ve had lots of compliments from the team, not just about the phones but also about Boxx’s team. The new phone system has given us greater flexibility to work remotely and more robust business continuity.”
Paula Stuart, Partner at Geoffrey Leaver, added: “We believe that we will come out of lockdown in a better position. Our business is all about relationships and having invested in the infrastructure, we can build stronger relationships with our clients, our team and partners.”
Boxx Communications sees partnerships as two-way, collaborative relationships that triumph over the somewhat one-directional relationships many service providers tend to adopt. They believe it is crucial to consider potential business partnerships as carefully as you would relationships in your personal life and choose like-minded businesses with whom to work.
Boxx Communications Ltd is an independent telephony and internet connectivity supplier with an aim to simplify telecommunications for businesses large and small. For more information visit the website.