A thriving car and van leasing firm is celebrating after scooping a much-coveted industry award.
Northampton-based Silverstone Fleet Management has been named LeasePlan’s Franchisee of the Year 2021, which recognises high-quality customer service and impressive business operation efficiency.
LeasePlan, a broker funder, chooses its winner by measuring performance against a number of key performance indicators including new business volume, year-on-year growth and tactical sales penetration.
Silverstone Fleet Management managing director Scott Norville is delighted to have been bestowed the honour and said it is ‘testament to every member of the team’.
“From becoming a Platinum Partner this year, and now Franchisee of the Year Award, we’re all in shock.
“The last 12 to 18 months have been unpredictable to say the least for a lot of businesses up and down the country. But, despite the challenges, over the past 12 months my team have worked extremely hard and the focus has never changed, which is to provide a remarkable level of customer service and care.”
Since it was established in 2012, Silverstone Fleet Management has attracted attention and won awards for offering a very different experience in customer service and the 165 five-star Google reviews are further proof of the company’s high levels of customer satisfaction.
From personalised drone videos to customers of their vehicle once it is ready for collection, to flowers, gifts and lunches when they come to collect the keys, everything is done with the customer in mind.
“With all customers, from large fleets of 100 to private individuals, the service is exactly the same. Second to none,” said Scott. “We are one of the most competitive leasing brokers in the UK today which specialise in contract hire and leasing for private individuals. So, whether it is supporting a company with managing a fleet of 100 vehicles or an individual lease, we can help.
“A large portion of our new customers have been recommended to us and from our positive online reviews and doing things differently. This has been recognised by our partner, LeasePlan. The award is not just about volume, it is about year-on-year growth, tactical sales and maintenance penetration, to name but a few, and the competition from other franchisees across the UK is huge!
“Doing what we do is, and always will be, a team effort, and this award from LeasePlan is testament to every member of my team, for once again going above and beyond, year on year.”
For further information on Silverstone Fleet Management, visit www.silverstonefleetmanagement.com or call 0800 612 8901.