A well-respected, award-winning HR services consultancy has won a much-coveted national award for outstanding customer service.
Kettering-based HR Solutions has been awarded the prestigious Gold Trusted Service Award for 2022 from customer insights company Feefo.
The annual awards shine a light on businesses who demonstrate an exceptional service to their customers. Winners are decided based on the ratings they receive from their clients.
To achieve the desired Gold Trusted Service Award for 2022, a business must have collected at least 50 reviews between January 1, 2020 and December 31, 2021 and achieved a Feefo service rating of at least 4.5.
HR Solutions regularly runs campaigns with Feefo to generate genuine feedback for both retained and HR Knowledge Base clients. The popular consultancy currently boasts an impressive Feefo score of 4.9 stars out of a possible 5.
Greg Guilford, CEO of HR Solutions, said:
“This fantastic achievement is a brilliant reflection on the whole team and reflects our mission and dedication to achieving service excellence. We take pride in going above and beyond for our customers, offering a first-class service from a committed and diligent team who genuinely care about the work they do and the people they help.
“I would like to take this opportunity to thank the entire HR Solutions team for their valued contribution to this win.”
It could be the first of many awards this year for the renowned HR consultancy, which has also been nominated for a hat trick of prestigious industry awards.
HR Solutions is shortlisted for three Breathe Partner Awards – Fastest Growing Partner, Top Promoting Consultancy and Top Promoter of Additional Modules. The winners will be announced at this year’s People First Conference & Partner Summit.
HR Solutions’ HR Services Director, Helen Astill, will be one of eight inspirational industry speakers presenting at the popular event, which is to be held on March 10 at London’s County Hall, overlooking the River Thames and Houses of Parliament.
Last year, HR Solutions won the Fastest Selling New Partner Award and subsidiary company Crispin Rhodes, and founder Angela Rhodes, were the first ever recipients of the Kudos Award in the Breathe HR Awards 2021. The gongs recognised their undoubted expertise in the field.
The Breathe Partner Awards recognise those businesses who collaborate with Breathe and have gone above and beyond throughout 2021 with their clients.
Sue Watson, Head of Client Services at HR Solutions, said:
“I am proud to say that the HR Solutions team regularly go the extra mile to ensure that we consistently provide a first-class service to our clients. We are delighted to see that this dedication has been recognised with these award nominations and look forward to the event on March 10. Good luck to all the other nominees.”
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