Mooncomputers may have been working with a host of global names to provide IT services for over 20 years, from system engineering and installation through to security and disaster recovery, but what remains at the heart of its offering is that everything it does puts the customer first and foremost.
The Blisworth company’s service packages are planned with the ‘customer in mind’, focusing on their critical services and workloads and, at the same time, understanding that while two customers may be using the same hardware, software, and support services, they will be using them in two completely different ways, depending on the nature of their business.
Working ‘with the customer in mind’ is an ethos that runs through all parts of the company, maintaining every aspect of the customer’s service agreement and ensuring all elements of the relationship are working to the customer’s advantage.
Customers can expect:
- Sales Account Management – info about products and services that will benefit your business.|
- Technical Expertise & Support – the peace of mind that should you need to address or solve an IT issue, then it will be done to the right standard and for the benefit of your business.
- Relationship Management – a contact within the business who will, on a regular basis be at your site to focus on the overall relationship you are having with Moon. Working in tandem with you for the benefit of your business.
Mooncomputers supports any aspect of IT services, from putting cabling under the desks to getting a full system up and running. More importantly, the company is continuing to grow its footprint in the business community, through its unique and pro-active personalised service.
What the company has recognised is that customers need more than just access to technical expertise, they also need access to a high standard of account management to ensure that as new solutions become available, or their current solution needs a review, they have a trusted advisor looking out for them. What is also important is that all departments within Mooncomputers speak to one another to ensure customers achieve their goal, effectively becoming the customer’s own IT department.
Regular contact helps pro-actively keep the relationship with customers on a ‘working together’ basis… customer contact is not just about selling the latest technology, it is about sharing information and insights that in the medium to long term mean customers can be a success and leaders in their own marketplace.
Matt Dann, Sales Director, said:
“Our success as a business continues to be based on the simple premise that everything we do is with the ‘customer in mind’. They get a dedicated account manager who’s always on hand; products that are right for the customer and not just because we are tied to a handful of products or manufacturers; 100,000 product lines are available on a next-day basis; a service that is partnered with all major distributors and vendor channels; and more than 200 years of combined IT knowledge.”
A recent survey of Mooncomputers’ customer base showed that :
- 93% rated their personal experiences with Mooncomputers as ‘excellent’
- This improved to 97% where the customer had 10 or more contacts with Mooncomputers on a monthly basis.
Sarah Lovelock, Operations Director, said:
“Our success in managing any issues or problems that a customer may face is based on keeping the ‘customer in mind’, our technical team are there to minimise any business disruption our customers may face.
“Other MSPs split their functions whereas Moon work as one team, allowing us to deliver a smoother and more seamless service to our customers. Our technical team follow this principal as well with all engineers working together to not only allow continuous development for the team but also a speedy resolution for the customer’s issues.”
Andy Prideaux, Customer Relationship Director added:
“The feedback we get, and how highly our customer’s rate us is testament to a companywide approach and attitude. Keeping the ‘customer in mind’ means they will always benefit from our sales, technical and relationship approach.
“We have a Customer Service department that meets regularly with our customers to get their feelings about the whole experience they have working with Moon, this information is used internally to improve Moon’s operations with an ambition to always exceed our customers’ expectations.”