Audio visual technology provider TVD Group has appointed AIT Home Delivery – a wholly-owned subsidiary of AIT Worldwide Logistics – as its sole two-person delivery partner for larger, heavier items being delivered within the UK.
AIT is handling select direct-to-consumer and trade customer deliveries on behalf of TVD Group that require a two-person delivery service.
Founded in 1996, TVD Group started from modest beginnings in a small shop in Leigh and has now grown into a leading UK provider of audio-visual solutions across both commercial and residential sectors. Through its various brands, their customer base spans hotels, care homes, hospitality venues, betting shops and major sports stadiums. The business delivers a broad portfolio of audio-visual solutions, including LED screens, commercial TVs, digital signage and small domestic appliances from trusted brands such as Sony, Samsung, Toshiba, Philips and LG.
Its niche offering also includes own-brand Mitchell & Brown TVs ranging from 24” to 75”. Popular among over-55s, the TVs are simple to use with just a power plug and a TV aerial. Each premium-range TV comes with a seven-year warranty.
AIT Home Delivery has taken the reins from TVD Group’s previous carrier. It followed a successful trial period in which TVD Group highlighted AIT’s operational reliability, communication and overall service quality. TVD Group also praised AIT’s ability to consistently meet delivery commitments and represent its brand professionally.
As part of the agreement AIT Home Delivery collects orders from TVD Group’s Bolton warehouse twice a week. The regular schedule allows TVD Group to plan capacity while offering customers fast lead times within 48 hours.
Stephen Terras, Senior Warehouse Operations Manager for TVD Group, said: “We pride ourselves on delivering reliable, well-priced products supported by strong customer service and a smooth end-to-end buying experience.
“AIT Home Delivery supports TVD Group by providing a dependable two-person delivery solution that aligns with our customer promise – value without compromise – ensuring larger products are delivered safely, professionally and with care at the final mile.”
The AIT offering allows customers to nominate their preferred delivery date, offering them flexibility and a seamless final mile delivery experience.
Customers also benefit from next-day delivery to a room of choice and removal of packaging, with AIT managing the return of customers’ unwanted items when needed.
Stephen added: “Our delivery partner plays a critical role in the overall customer experience, particularly in a highly competitive market where service expectations are high.
“The final mile is often the only physical interaction a customer has with our brand, so reliability, professionalism and care are essential. A strong delivery partner helps protect our reputation, reduce issues and returns and drive repeat business.”
Samuel Scott, Sales Director UK and Europe at AIT Home Delivery, said: “We are excited and delighted to be working with TVD Group. The company is a perfect fit for our business, keeping the customer top of mind at all times and consistently striving to offer the best service throughout the purchasing experience.
“As demand is grows for TVD Group’s product range we expect the partnership will continue to grow. We look forward to building on our professional relationship with TVD Group, providing an unrivalled service which will perfectly complement its unrivalled product offering.”
For more information about AIT Home Delivery, visit our website here.
