The Northamptonshire firm, which champions first-class customer service while looking after fleets, was the brainchild of managing director Scott Norville and incorporated in August 2012.
“Before I started the SFM journey, I worked for a dealer supplying cars and quotations to the broker market. This gave me a great insight into how the world of brokers worked.
“The leasing broker market was saturated and had been for years with many ‘bedroom brokers’ offering services with extremely poor customer service. On the flip side to this, many other brokers were high volume brokerages focusing on churning out cars, rather than on the customer and journey.
“Silverstone Fleet Management was born out of recognising the gap in the market for a customer-focused solution.”
But the country had just come out of a recession, so it took a lot of long hours to build the business and a lot of rejection in the early days from finance partners. With a lot of perseverance and small steps Silverstone Fleet Management delivered 50 vehicles to customers during the first full year of trading.
In 2019, before the pandemic, the company handled 756 vehicles and – even with the more recent challenges posed by COVID-19, semiconductor shortages, Brexit and the war in Ukraine – this year SFM anticipates an increase up to 1,500 vehicles nationwide with a continued yearly growth of 25%.
Silverstone Fleet Management works with the top finance providers in the UK – which enables it to provide exceptional market leading offers and support to clients. All vehicles are supplied through a national network of main dealers.
SFM moved to barn conversion premises at Preston Deanery in 2017, where it has grown to a ten-strong team. The firm gives back to the wider community by sponsoring a grassroots women’s football team and, in 2021, became a sponsor for Northampton Town Football Club. SFM also regularly fundraises for charities, in particular Cynthia Spencer Hospice.
“To say I am proud of what we have achieved as a team would be a huge understatement. Despite all the recent challenges, we continue to work hard, stay positive and provide a first-class customer service, which is why I started SFM in the first place. It is a dream come true to have successfully reached the 10-year milestone.
“The positivity and willingness of the SFM collective alongside our hoard of awards and a valued collection of online reviews is both humbling and inspirational. We always strive to be better, to do more and to be the best possible version of the industry for our clients and will continue this in the next decade to come.”