When it comes to print and document handling, businesses today aren’t just seeking a vendor; they’re in pursuit of a partner who can demystify the complexities of their printing needs and deliver excellent customer service.
PrintSense, based in Northamptonshire, has developed a service that is based on understanding and meeting the nuanced challenges faced by businesses these days. Some of the PrintSense team previously worked for a manufacturer direct, some for a small reseller and others were with the multinationals. When bringing together all that combined experience to identify the key issues in the sector, the largest was clearly ‘where does the customer fit in’? Too often, they found, it’s all about the provider and nothing about the most important part, the customer.
Armed with that knowledge PrintSense set about building a service that puts the customer front and centre.
Products
PrintSense specialises in one manufacturer – Toshiba – selected because it offered the all-round best solution along with the most sustainable and carbon neutral credentials.
All of the firm’s engineers are fully trained on the complete Toshiba range and when they respond to a service call, they promise to attend within four hours (typically within two hours) and they carry 100% of the manufacturer original parts and toners and consumables in their company vans, enabling them to fix devices on the first visit and keep clients productive.
Also, more than 20% of calls can be fixed over the phone or online as PrintSense only uses trained operatives to answer clients’ enquiries.
Desktop laser printers suitable for both office and pack bench environments are supplied, alongside barcode label printers used widely in the logistics industry. A comprehensive range of multi-function devices (MFDs) covering A3 and A4 needs is available, suitable for all environments including offices, warehouses, schools, medical establishments, or for hybrid working or any business environment.
Functionality
Modern MFDs off er the ability to scan, print or share documents to and from the Microsoft family of One Drive, SharePoint and Outlook/Exchange, or indeed a document management solution such as DocuWare. A popular requirement nowadays is how to deal with the process of invoices payable using the MFD.
PrintSense’s technical prowess is evident in the team’s ability to navigate these latest advancements. Expertise isn’t just about offering the newest models; it’s about understanding how technologies can be leveraged to enhance document management processes, implement efficient workflows, improve operational efficiency, and even support sustainability goals. The approach is consultative, focusing on how technology can solve real-world problems, rather than pushing one-size-fits-all solutions.
The breadth of PrintSense’s services extends beyond just printing and photocopying. The company offers comprehensive solutions for print and document handling that are customised to meet the unique requirements of each business. From reducing paper waste to optimising workflow processes, PrintSense’s solutions are designed to deliver tangible benefits that impact the bottom line and have the environment in mind.
Service
PrintSense primarily services customers in Northamptonshire and the surrounding counties.
Its approach is rooted in a deep technical knowhow, paired with a relentless commitment to service excellence. Th is combination ensures that every client, regardless of their size or industry receives a solution tailored to their specific needs, in order to maximise efficiency and productivity.
Clients have an account manager to look after all their needs and they can get through to any department quickly and easily. There are no delivery charges for toners or consumables, and no commitment to minimum volumes. Agreements are written in plain English.
The team’s dedication to rapid response times and personalised support underscores its customer-first philosophy. Rather than just responding to issues; PrintSense anticipates them with managed print software, ensuring businesses can maintain continuity and focus on what they do best. This is achieved through proactively monitoring clients’ devices and responding before issues develop, or before consumables get too low.
And, in an industry where costs can quickly spiral, PrintSense prides itself on delivering solutions that are not only effective but are also economical. Th is focus on cost-efficiency doesn’t come at the expense of quality; rather, it’s about smart, strategic decisions that enhance value and return on investment for clients.
Alan Pettit, Head of Sales at PrintSense, said:
“Too often in the copier/printer industry the vendor may off er printers and copiers from a variety of manufacturers and the engineers who are field based, usually in cars, can only carry a small inventory of parts. Th e result is that it is more difficult to fix a problem, with engineers often needing to return once the parts have been sourced, and, of course, needing to be trained across a wide range of manufacturers’ products.
“We also saw that customers were frustrated at not being able to speak with anyone if they had an account issue, or service calls were being answered by untrained staff and call centres based abroad. All those issues, combined with seeing how additional charges often arose, or minimum volume commitments, told us we needed to be doing things differently.
“So, we took all of the positives, left behind the negatives, created a service offering that brought together the best of everything to create PrintSense.”
PrintSense’s commitment to understanding the specific needs of businesses, combined with unmatched service, technical expertise and value-driven solutions, positions the company as a leader in the industry.
As businesses continue to navigate the challenges of the modern marketplace, partnering with a company like PrintSense ensures that their printing and document handling needs are in expert hands, allowing them to focus on growth and success in their core operations.
Find out more about PrintSense on 01536 422922 or visit www.printsense.co.uk
