Unless you follow the world of communications quite closely, you may have missed reports that Openreach is planning to shut down the entire UK public switched telephone network (PSTN) and Integrated Services Digital Network (ISDN) by the end of 2025.
These systems once carried all voice and data for businesses. Today, all data is delivered digitally via the internet – and that’s the way voice services are also being provided, as businesses switch to Voice over IP (VoIP).
Subsequently, old analogue networks are no longer needed. And while there is no absolute necessity to switch to digital voice until PSTN is switched off completely, it makes a lot of sense to move as early as possible.
Immediate benefits
A business will benefit immediately by switching to VoIP – through increased flexibility, productivity, cost savings, and an enhanced customer experience. VoIP also allows an organisation to ensure the availability of its team, minimising the chance of missed calls.
Switching is easy and Boxx Communications is encouraging all businesses to consider their VoIP options immediately. There is a wide range of choices and services to suit companies of all shapes and sizes, eliminating the misconception that VoIP only works for larger firms.
Flexibility for home working
One major benefit of VoIP is flexibility. In this new era of hybrid working, most of us are blending office time with working from home, so flexibility is crucial. With VoIP, everyone can take the number with them, so they have full access to the features of a VoIP service from anywhere.
Seamless calls are also a huge advantage. Callers will not be able to distinguish whether someone is in the office or at home. A special handset or desk phone is completely optional with a VoIP service. The service and all its features can be used through any PC, laptop, tablet, or even your smartphone. All you need is a connection to the internet.
Functionality is also a customisable feature with VoIP. It can be as simple or as comprehensive as the user wants it to be. All the features of traditional telephony services are available, such as divert, call forwarding, voicemail, hunt groups, auto-attendant and much more, and features can be turned on or off at any time.
Scalable and cost-effective
VoIP is extremely scalable, too. Adding and removing users is easy, making it easier to control costs – especially if activities need to be scaled up at certain times of the year, and reined back at others.
With VoIP, detailed management reports are available, outlining exactly what calls have been made, received and how much time and effort are being put into supporting different customers or activities.
Underpinning all of these benefits is the fact that VoIP will reduce telephony costs. Most plans provide free, unlimited calls to UK numbers with some also including international calls. For most customers, there are few additional monthly costs, providing a clear idea of how much the telephony is costing.
Boxx Communications can provide a free audit of current and future communications and telephony needs. As an independent company working with many different suppliers, Boxx can recommend a service that’s a genuinely good fit for a business.
Boxx is a local and well-established company with a strong reputation for quality and customer service, with a great deal of experience in VoIP, and can provide initial training on helping customers get the most out of a VoIP service as quickly as possible.
For more information about Boxx Communications click here
