Employers across the region are being advised not to use AI-powered chatbots for HR advice and guidance on employment law.
HR expert Rachel Collar has spoken out because of the rising popularity of chatbots such as ChatGPT, Bard, and Bing AI being used in place of some work functions.
While chatbots can be a time saver and help productivity for some tasks, their information isn’t always reliable, which could land businesses in hot water.
Rachel Collar, who owns and runs Haus of HR in Towcester, which was formed in 2021 and outsources a full range of HR services to local businesses, as well as leadership coaching and development courses, said:
“Chatbots are a great addition to many workplaces right now, if they’re used in the right way.
“The problem is, their ‘learning’ is up to two years out of date, and because employment law changes so frequently, asking them for HR advice could lead to a business breaking the law.
“And that could mean business owners find themselves being taken to an employment tribunal for failing to adhere to appropriate legislation.”
Rachel also points out that chatbots have been found to give out inaccurate information, or information that is country-specific, which could also lead to problems.
She said: “When it comes to employment law, it’s always best to seek advice from a real-life HR expert.
“We spend hours keeping up with changes to the law and making sure we’re well-versed in everything HR, to keep you and your staff protected.
“While it can be tempting to cut corners to save money – especially in today’s climate – act- ing on the wrong advice could ultimately end up costing you way more.”
Rachel advises employers on everything to do with their people practices and is currently taking on new clients.
Haus of HR is currently offering free 30-minute consultations to local business owners to help them get started. Find out more at Haus of HR.
