A multi-award-winning car and van leasing firm has achieved much-coveted industry recognition. Silverstone Fleet Management, based in Northampton, is now Specialist Automotive Finance (SAF) accredited after the entire team took an official online exam.
The test, which was undertaken by all customer-facing staff in both the sales and support teams, includes more than 100 questions which must be answered within a specified time limit.
The SAF certificate provides assurance to finance customers that they are receiving expert advice from a knowledgeable motor dealership, whose staff are committed to raising standards and improving knowledge of finance sold to vehicle buyers.
It allows industry professionals to obtain knowledge-based motor finance learning to boost professionalism and increase consumer confidence in motor finance.
Silverstone Fleet Management Managing Director Scott Norville said:
“This is fantastic recognition for my amazing team, who are rightly proud of what they have achieved. The SAF approval is starting to become an area of compliance for our funders, and, importantly for our customers, will provide credibility and confidence in dealing with us.
“Finance and lending is a complex area of the vehicle leasing industry and it is vital that our clients know that our entire team understand the process and can ensure they are getting the best care possible. It’s a significant recognition of our firm’s professional standards. The SFM team, who are all heavily involved in finance, are trusted experts in their field.”
The SAF certification is accredited by The London Institute of Banking & Finance and is seen as a major coup in the vehicle leasing industry. Much of the SAF requirements were already normal practice for the Silverstone Fleet Management team, however Scott said the certification will naturally improve the service offered and outwardly show a delivery of consistent standards.
He said:
“Some elements within the course have changed the way we do certain things, raising our standards even further.
“After taking the SAF test, the team is more confident in presenting finance products to customers and better prepared to answer even the trickiest questions, giving our clients a more complete, knowledgeable experience through which they can get all the information they need at source.
“We are always looking to better our service offering, both for ourselves and for our clients. We strive to provide a first-class service and this achievement certainly adds to that.”
For more information visit Silverstone Fleet Management or contact 0800 6127184.
