MDS has specialised teams trained to provide full support to businesses. Here’s what makes MDS stand out:
The MDS experience is defined by a commitment to high standards across all operations. All drivers are interviewed in person, allowing the team to assess their knowledge and suitability. If successful, drivers are issued with MDS uniforms and given access to the MDS Academy training platform, supporting them in improving their knowledge. Drivers also receive frequent welfare checks to ensure they are happy in their role.
This commitment to high standards is reflected in MDS’s accreditation from the Logistics UK Driver Agency Excellence scheme, given to agencies who uphold high standards for their drivers, their compliance operations and their responsibilities as driver providers in the transport and logistics sector.
The team are trained regularly by a Transport Compliance Professional. The whole team receives training in areas such as Drivers’ Hours Regulations, Vehicle Safety, Accident Management, Load Safety, Mobile Phones and Licence Checks, to name just a few. All new staff complete an Operational Excellence course covering all the essential tools needed to manage a driver.
Responsiveness and reliability
These compliance standards extend to customer service, with the team available 24/7 365 days a year, responding to queries, offering support and finding drivers to fulfil jobs at any hour of the day or night. Furthermore, MDS has a 100% commitment to bookings taken, meaning the team will guarantee to ensure a booking is fulfilled within 90 minutes if an issue were to arise.
Blue Light Protection and Accident Management processes provide support to drivers should they have an accident, giving an extra layer of protection to the whole supply chain. The team also offer self-auditing processes, helping to save clients time and show their compliance.
The agency’s unique structure reflects that of a transport operation, with different teams for compliance, accounts, payroll and other functions. These teams are dedicated to their specific functions and are able to respond to queries quickly and effectively. Simultaneously, these teams work together seamlessly and have a vested interest in the overall success of their clients, the drivers and the business itself.
Database
MDS has an extensive database to tap into for both temporary and permanent cover, giving the company the ability to fulfil last-minute bookings, high volume requirements and full-time positions with a high calibre of driver.
